PRODUCTS AND SERVICES

Products and Services

Delivering more, using less

Products and Services: Innovative development of intrinsically sustainable products that deliver efficiency, circularity and safety to customers across all markets and regions. Our Design for Sustainability process for new product introductions will help us launch new products that continue to meet our customers’ efficiency, circularity and safety needs. The demand for sustainable products is rapidly increasing, and we are already experiencing significant growth in this area. Looking ahead, we anticipate that sustainable products will contribute over 25% of our total revenue by 2030.

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EFFICIENCY

Efficient products reduce the amount of electricity consumed while delivering equal or greater flow or performance. Reducing electricity means customers reduce their Scope 2 emissions, helping them achieve their decarbonization goals.

CIRCULARITY

We offer solutions that conserve natural resources such as water, minerals, and metals. Moreover, we strive to use natural resources more thoughtfully and help eliminate waste by extending the useful life of equipment and facilitating component reuse and recycling.

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SAFETY

We deliver products that protect the health and safety of our customers’ associates. This includes technicians, operators, engineers, assemblers, and other personnel who install, operate, maintain, and interact with our equipment at manufacturing or service sites around the world.

Product Efficiency

Design for Sustainability

With the goal of reducing the carbon footprint of our products, we have adopted Design for Sustainability as a critical principle of our new product and service development processes. We define DfS as an approach that establishes the well-being of people and the sustainability of the environment as critical when developing new products or service offerings. The product and service design phase is crucial because the sustainability potential of the offering is often “locked in” based on the choices made by the development team

 

Example Product using DfS: EV-x for electric and fuel cell commercial trucks and buses

  • DfS Considerations
    • Reduced lubricant emissions 
    • Synthetic based lubricant (not hydro-carbon based)
    • The use of more recyclable materials (Aluminium)
    • Removal of “spin-on cartridges” which are difficult to dispose
    • Extended service life 
    • Elimination of anodising and/or painting 
  • Operations and shipping
    • Reduced test times
    • Optimised and recyclable packaging
    • Optimised sourcing strategy within EMEA

Product Circularity

Reducing waste and reusing resources

Circularity in products and services has emerged as an important concept in today’s global economy, driven by the need for sustainable and responsible practices. We believe Ingersoll Rand is at the forefront of fostering circularity in its products and services, prioritizing the efficient use of resources, minimizing waste, and promoting the principles of a circular economy.

 

Conserving Water

At Ingersoll Rand, circularity is key to our environmental efforts. Here are four ways our products impact water.

  1. Products that use less water during their operation
  2. Products that transfer water more efficiently
  3. Products that serve water and wastewater processing applications
  4. Products that do not use water for their operation but replace those that do

 

Life Cycle Assessment (LCA)

As part of our commitment to advancing towards a low-carbon society, we have taken an important step by conducting simplified life cycle assessments (LCAs) on the use-phase of nearly 100% of our manufactured products. These assessments serve as a measurement

tool to track our progress towards achieving our 2030 GHG product reduction goal. The LCAs are conducted in alignment with ISO 14040. A small percentage (0.22%) of products have undergone an extensive full LCA. Impacts covered by LCAs include but are not limited to:

abiotic depletion, land use, water depletion, ecotoxicity, global warming, ozone depletion and impacts on humans, such as human toxicity. The simplified LCA verified data is covered by the Assurance Statement delivered by our third party independent global assurance provider.

Product Safety

Safety is Built Into Everything We Do

Ingersoll Rand’s Global Environmental Health and Safety (EHS) Policy outlines our formal dedication to ensuring product safety through compliance with applicable regulations, extensive product testing and quality assurance. Each business unit assumes responsibility for managing product safety, overseen by the Unit’s Vice President/ General Manager who reports directly to the Chairman, President and CEO.

  • The business units review emerging regulatory and industry standard changes on an ongoing basis. Any significant impact is socialized to the broader business leadership team for awareness and necessary action.
  • The business units conduct product safety risk assessments to protect employees and customers from recognized hazards that are likely to cause physical harm. If a product safety incident occurs, it is escalated to the Unit’s Vice President/General Manager, an investigation occurs, and if necessary, a product hold and/or recall is initiated. Product recall/safety bulletins are distributed to affected parties as applicable, when and if any safety-related issue occurs. All incidents are investigated, and swift mitigation actions are implemented.
  • The annual goal is always zero incidents and, in 2022, our businesses had zero product safety claims and did not initiate any product safety recalls.

 

New product development process

During the NPD process, businesses assess technical readiness, product safety risks, and evaluate regulations and product safety. Ingersoll Rand also has various third-party approvals to supplement our commitment to product safety. Furthermore, independent third-party inspectors verify compliance with CE and UL regulations by auditing (at a minimum of every three years) various products and components at multiple Ingersoll Rand sites worldwide.

ISO 9001 certification

A total of 73 Ingersoll Rand manufacturing sites (82% of our total) are ISO 9001 certified, and these sites undergo a rigorous audit every three years. Internal Quality Leaders audit sites routinely to monitor product and service safety performance, and corrective actions are  managed within the business’s corrective action tracking system.

Protecting our customers, employees, operators and technicians

By designing safety into our products, we help ensure the health and safety of all technicians, operators, engineers, assemblers, and other personnel who install, operate, maintain, and interact with our equipment at manufacturing or service sites around the world.